Privacy Policy of Chatzysmart

1. Introduction

Chatzysmart (“we”, “our”, or “us”) is a product of Matrix Analytix GmbH, located at:

Matrix Analytix GmbH
Friedrich-Ebert-Anlage 36
60325 Frankfurt, Germany
VAT ID: DE361435219
📧 [email protected]

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website https://chatzysmart.com and our automation services connected to Instagram and Facebook.

2. Information We Collect

We collect the following categories of data to operate our services:

a. Account Information

• Name, email address, and business details you provide when creating an account.
• Payment or billing information if you subscribe to paid plans (processed securely by third-party payment processors; we do not store credit card details).

b. Connected Platform Data

When you connect your Instagram or Facebook account:

• Profile information (name, ID, username, and profile picture)
• Messages, comments, and engagement data necessary for automated replies and workflows
• Page and post insights to display analytics in your dashboard

We do not store or access user passwords.

c. Usage Data & Analytics

• Device information, browser type, and IP address
• Session duration, usage frequency, and error logs
• Analytics data through Google Analytics 4 to improve performance and user experience

3. How We Use Your Data

We process your information for the following purposes:

• Service Delivery: To provide chat automation, broadcast messages, and audience management.
• Performance & Improvement: To analyze service usage and improve stability and user experience.
• Support & Communication: To respond to your inquiries, send service updates, or communicate policy changes.
• Security & Compliance: To detect and prevent fraud, abuse, and unauthorized access.

We do not sell, rent, or trade personal data to third parties.

4. Data Retention & Deletion

We retain data for as long as your account remains active or as necessary to provide our services. You may request deletion of your data at any time by visiting our Data Deletion Request page or contacting us at [email protected].

Upon deletion, we will remove your account and associated data within a reasonable time frame, except where retention is required by law.

5. Data Sharing

We may share limited data only with:

• Service providers (hosting, analytics, customer support, and payment processors) bound by confidentiality and data-processing agreements.
• Meta Platforms, Inc. as necessary to provide authorized access to Instagram or Facebook services (under their APIs and policies).
• Legal authorities, if required by applicable law or lawful request.

6. International Data Transfers

As a Germany-based company, we may process or store data on servers located in the European Union or other countries with adequate data protection standards. When transferring data outside the EU/EEA, we rely on standard contractual clauses approved by the European Commission.

7. Your Rights (GDPR)

If you are located in the EU/EEA, you have the following rights:

• Right to access, correct, or delete your data
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent at any time

To exercise these rights, contact [email protected].

8. Cookies and Tracking Technologies

We use cookies and similar technologies for:

• Authentication and session management
• Analytics and performance monitoring

You can disable cookies in your browser settings, though some features may not function properly.

9. Security

We implement industry-standard measures (encryption, access controls, secure hosting) to protect your personal information from unauthorized access, alteration, or disclosure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will always be available at https://chatzysmart.com/privacy and include the “Last Updated” date.

11. Contact

If you have any privacy-related questions or concerns, please contact:

📧 [email protected]
📧 [email protected]
📍 Matrix Analytix GmbH, Friedrich-Ebert-Anlage 36, 60325 Frankfurt, Germany